What You'll Find in Our FAQ
This page covers the questions that come up most often at slotzania — from opening your account on mobile to understanding how a Play+ prepaid card withdrawal lands back in your wallet. We've organized things by topic so you're not scrolling through irrelevant answers. If your question is about account access, start with the account section. Payment questions — whether that's a
PayPal deposit, a Venmo send, or loading a Play+ card — are covered in detail below. Identity verification questions come up a lot for first-time withdrawals, and we explain exactly what documents we ask for and why. State eligibility is also addressed here because access to our platform depends on where you're located and what your state law permits. Players in Detroit
and Pittsburgh, for example, should check the eligibility question below before opening an account. If something isn't covered, our live chat team can pick it up.
- PayPal
- Venmo
- Play+
- Live Chat Support